Return & Refund Policy

At Averale, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return & Refund Policy overview

  • Return window: You have 30 days from the day you received your order to initiate a return.
  • Condition: Items must be unused, unworn, and returned in their original condition and packaging.
  • Easy returns: We aim to make the return process straightforward and easy. Our customer support is here to assist you.
  • Territorial scope: This Return and Refund Policy applies to purchases in the United States. 

Return costs

  • For defective products: Customers are responsible for return shipping costs.
    If an item is incorrect, damaged in transit, or otherwise defective, return shipping is free of charge.
  • Restocking fee: We do not charge any restocking fees.

How to return an item

  1. Contact us: Email our customer support at support@averale.com with your order number and the reason for your return. Once your request has been reviewed and approved, you will receive a return authorization email.
  2. Return authorization & return address: After your return has been authorized, you will receive the correct return warehouse address in your return authorization email. Please do not send your item back without prior approval, as returns sent without authorization may not be accepted.
  3. Pack your item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Send it back: Drop your package off at the nearest shipping carrier location, following the instructions provided in your return authorization email.

Refund process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed in 7 business days. 

    Please note that it may take additional time for the refund to appear, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer support at support@averale.com.

Customers are responsible for return shipping costs for exchanges due to change of mind or sizing issues. We will ship the replacement item once the original item has been received and approved.

Non-returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For more information:

Visit our Frequently Asked Questions page or contact our customer support at support@averale.com.

(Last updated: April 10, 2026)

Contact information:

Store name: Averale
Company name: Verrillo
Company number: 96976640
Warehouse Address: 8200 Barbelo Dr, Stokesdale, NC 27357, United States
Company Address: Breenberghstraat 11, Deventer, Overijssel, 7412 JT, The Netherlands

Email: support@averale.com
Phone number: +1 (743) 205 6994
We aim to respond to your inquiries within 24 hours.

Customer support hours:

Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed