30-Day Returns Policy

At www.averale.com, we want you to feel confident about your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 30 days from the date your order was delivered.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned with original packaging

• Include all accessories, tags, and documentation

This policy applies to orders delivered within the United Kingdom.

Return Costs

Defective or Incorrect Items

If your item is defective, damaged during transit, or incorrect, return shipping costs will not be charged to you.

Change of Mind

If you wish to return an item due to change of mind (for example, incorrect size or no longer wanted), you are responsible for the return shipping costs.

Shipping fees paid at the time of purchase are non-refundable.

We do not charge any restocking fees.

How to Initiate a Return

1. Contact Us
   Email support@averale.com with your order number and reason for return.

2. Return Instructions
   After reviewing your request, we will provide the appropriate return address and instructions.

3. Ship the Item
   Please return the item using a tracked shipping method.

Approved returns must be sent to our registered business address in the Netherlands.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed within 7 business days and issued to your original payment method.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you would like to exchange an item for a different size or variant, please contact our support team. Exchanges are subject to product availability.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons. These exclusions will be clearly stated on the product page.

Questions?

For any questions regarding returns, please contact:

support@averale.com

Contact Information

Business Name: Averale
Registered in: The Netherlands
Registration Number: 96976640
VAT Number: NL005241228B24

Registered Business Address:
Breenberghstraat 11
7412 JT Deventer
The Netherlands

Customer Support Email: support@averale.com
Customer Support Phone: +31 6 58015674

Customer Service Hours:
Monday – Friday: 09:00 – 17:00 (GMT/BST, London time)

We aim to respond to all emails within 24 business hours.
Messages sent during weekends will be answered on the next business day.